Grow your app's
revenue by stopping
unfair refunds

RefundHalt is an automatic refund protection service for iOS and Android apps. It answers every refund request and chargeback with real usage evidence, so the revenue you earned stays with you.

  • No SDK required
  • 2-minute setup
  • Helped decline about 76% of refund requests

LIVE

We have helped apps keep

$1,213,214.03

of revenue that refund requests and chargebacks tried to take back. Counted from real cases in the RefundHalt ledger.

refundhalt ledger · live

$0

kept in the last 30 days

0%

answered before the deadline

0%

of requests helped declined

0

requests answered

3.7s

median response time

Happening now

Linguarypro.yearly

Declined · 1,240 flashcards reviewed

SAVED

HabitHivepremium_yearly

Declined · 64 habits completed

SAVED

CalmNestplus.yearly

Evidence sent · 18 meditation sessions

ANSWERED

FitStreakpremium.yearly

Declined · 126 workouts logged since purchase

SAVED

Built on the official refund surfaces of both stores

App Store Server Notifications V2Send Consumption InformationGoogle Play RTDNorders.reviewrefundVoided Purchases APIStoreKit 2subscriptionsv2Orders API
App Store Server Notifications V2Send Consumption InformationGoogle Play RTDNorders.reviewrefundVoided Purchases APIStoreKit 2subscriptionsv2Orders API
App Store Server Notifications V2Send Consumption InformationGoogle Play RTDNorders.reviewrefundVoided Purchases APIStoreKit 2subscriptionsv2Orders API
App Store Server Notifications V2Send Consumption InformationGoogle Play RTDNorders.reviewrefundVoided Purchases APIStoreKit 2subscriptionsv2Orders API

Developer references

Clear answers from official store documentation

Sourced guides and a transparent revenue model for teams deciding how to protect app income.

Apple developer guide

Understand the 12-hour Apple evidence window

See the exact CONSUMPTION_REQUEST flow, evidence fields, setup steps, and limits in one sourced reference.

Read the reference

Google Play developer guide

Know which chargebacks you can answer

Learn when Google asks for a suggestion, why the first reply counts, and how the managed setup works.

Read the reference

Original 2026 report

Model the revenue tied to eligible cases

Use a transparent calculator with editable inputs, reproducible formulas, and no fabricated customer outcomes.

Read the reference

HOW IT WORKS

Stop losing money to refunds. Setup takes 2 minutes.

No SDK, no server changes, no Google Cloud account. If you can copy and paste, you can be protected before your coffee cools.

App Store refund request

Play chargeback review

AUTO-PILOT
RefundHalt

policy + evidence, answered in seconds

LIVE
Refund rate1.9%
01

Add your app

Just paste your app's store link. For Android we instantly provision a dedicated notification pipeline in our cloud, you never touch Google Cloud.

02

Paste two values in the store console

iOS: point App Store Server Notifications at your RefundHalt URL and upload your In-App Purchase key. Android: paste our topic name and invite our service account in Play Console.

03

We answer every refund request

Apple's CONSUMPTION_REQUEST gives you 12 hours. Google's chargeback review gives you 24. RefundHalt responds in seconds with consumption evidence, and logs the outcome.

FOR DEVELOPERS

An API you'd build yourself, if you had a spare quarter

Everything the dashboard does, over a clean REST API with keys, filterable lists and signed webhooks. Streaming usage is optional.

# Optional. We ask your server how much a customer used:
#   POST https://yourapp.com/webhooks/refundhalt
#   { "type": "usage.lookup", "user_id": "b48c1f22-...-uuid" }

# Reply with anything you have, or skip it entirely:
{ "consumption": 72 }

# → We answer with or without it, inside the store deadline.

THE SCOREBOARD

Know exactly what refunds cost you, and what we saved

Every request, response, and outcome lands in one ledger. Filter by app, platform, country, product, reason, or time.

$0

Saved this month

$0

Contested

0%

Save rate

0

Refund requests

Saved this month · 12 weeks

w1w6w12

Refund reasons

  • Unsatisfied with purchase41%
  • Unintended purchase27%
  • Chargeback14%
  • Fulfillment issue10%
  • Other8%

Top countries

  • US
    38%
  • GB
    17%
  • DE
    12%
  • BR
    9%
  • JP
    7%

PRICING

Three plans. Everything automatic.

Pick a plan, connect your apps, and every refund request is answered for you.

Most popular

Starter

For your first apps. Try it on real refunds.

$7.00/mo

$9.99Save 30%

  • Unlimited refund responses
  • Automatic policy engine and custom rules
  • AI-assisted dispute statements
  • Up to 3 apps across both stores
  • Usage data integration
  • Unlimited analytics history
  • Webhooks and notification forwarding
  • Priority processing

Cancel anytime

Standard

For indie developers and small catalogs.

$19.99/mo

$29.99Save 33%

  • Unlimited refund responses
  • Automatic policy engine and custom rules
  • AI-assisted dispute statements
  • Up to 20 apps across both stores
  • Usage data integration
  • Unlimited analytics history
  • Webhooks and notification forwarding
  • Priority processing

Cancel anytime

Unlimited

For studios and growing portfolios.

$29.99/mo

$39.99Save 25%

  • Unlimited refund responses
  • Automatic policy engine and custom rules
  • AI-assisted dispute statements
  • Unlimited apps across both stores
  • Usage data integration
  • Unlimited analytics history
  • Webhooks and notification forwarding
  • Priority processing

Cancel anytime

Every plan includes both platforms, encrypted credential storage, and the deadline-safety fallback. 14-day free trial on each. Prices exclude VAT.

QUESTIONS

Frequently asked questions

RefundHalt is an automatic refund protection service for iOS and Android apps. You connect your app once, with no SDK and no code changes. From that moment, every refund request and every chargeback review that Apple or Google opens for your app is answered for you, with real transaction and usage information, before the store's deadline. The result is simple: fewer unfair refunds are approved, more of the revenue you already earned stays with you, and no one on your team spends time on refund paperwork.
The store decides with only the customer's information. In practice, an unanswered request is usually approved. Responding costs nothing and puts your side into the decision. RefundHalt makes sure a response is always sent on time, including nights and weekends.
Through the official APIs. When a customer requests a refund, the store's notification identifies the order. RefundHalt then retrieves the full transaction and purchase history through the App Store Server API and the Google Play Developer API. If you connect a usage endpoint, your own usage records become part of the evidence as well. RefundHalt also uses AI to read your app's public store listing and describe what each purchase costs you to deliver, which makes your case easier for a reviewer to understand.
We present your case in every single one. Apple and Google make the final decision, and RefundHalt provides them with complete, truthful information that assists that decision. In practice, across the cases we handle, RefundHalt has helped decline about 76% of customer refund requests and chargebacks.
Perfect tracking does not exist. Many apps cannot measure exact usage time, and an app without an account system cannot always tell who used what. Apple knows this, which is why the consumption payload accepts an "unknown" value for many fields and does not require complete accuracy. Google takes the same position: only your recommendation is required, and every consumption field beside it is optional. RefundHalt sends the data that is available and marks the rest as unknown. It never invents a number. In refund decisions, genuine information performs better than exaggerated information, and it keeps your developer account in good standing.
Yes. Both stores built these systems and ask developers to use them. Apple's engineers publicly recommend calling the Send Consumption Information endpoint when a refund request arrives, because the data you provide is considered in the decision. Google introduced the Review Refund API so developers can share transaction information on chargebacks. RefundHalt only sends real data through these official APIs.
developer.apple.com/forums

App Store Commerce Engineer

Jun ’24

Apple

To respond to CONSUMPTION_REQUEST notifications, you should call the Send Consumption Information endpoint: https://developer.apple.com/documentation/appstoreserverapi/send_consumption_information/

Whether you call the endpoint and provide consumption information or not, the refund may be granted or denied. However any data you provide via the endpoint will be considered in the refund decisioning process, so it’s generally recommended you call the endpoint to provide data if possible.

3 comments 0
An Apple App Store Commerce engineer on the developer forums, June 2024. Apple recommends providing consumption data.Source: developer.apple.com
For orders placed after August 3, 2026, developers pay for lost chargebacks: the purchase price, less Play's service fee, plus the chargeback fees from the bank. Google also added a 24-hour review window so developers can submit evidence before a chargeback is decided. RefundHalt answers these reviews automatically.
support.google.com/googleplay/android-developer

Updates to refund protection and chargeback cost responsibility

Google Play is committed to continuously strengthening the protection of the platform. In 2025, Google Play successfully prevented US$3.4B of fraud and abuse. In 2026, we are implementing additional enhanced guardrails and fraud detections to reduce potential refund abuse, further protecting users and developers on Google Play.

Additionally, to align with industry standards, Google Play and developers will begin sharing chargeback costs for orders placed after August 3, 2026. Chargebacks are disputes initiated by users directly with their financial institutions. When a chargeback occurs, the costs is split as follows:

  • Developer responsibility: The purchase price (less Play’s service fee) and the associated chargeback fees from the financial institution.
  • Google Play’s responsibility: We will continue to cover the service fee cost for that transaction.

To help you take an active role in managing chargebacks ahead of these changes taking effect, a new optional Review Refund API is now available. This lets you to share key transaction information with Google Play, such as order delivery state and item consumption status. With this information, Google Play can better identify and contest illegitimate chargebacks on your behalf.

Google's announcement in Play Console Help: chargeback costs are shared with developers for orders placed after August 3, 2026.Source: support.google.com
You can check in two minutes. On iOS, open App Store Connect, go to Trends, select Proceeds, and filter Transaction Type by Refund. On Android, open Play Console and review the Financial reports section. Many developers see the full number there for the first time.
No. RefundHalt works entirely server-side through the stores' official APIs. Setup means pasting two values into App Store Connect or Play Console. Most developers finish in about two minutes.
On iOS, Apple requests consumption information for consumable purchases and auto-renewing subscriptions, and RefundHalt tracks refunds across all purchase types. On Android, RefundHalt answers chargeback reviews and tracks refunds through the Voided Purchases API.
Apple requires customer consent before consumption data is shared. You do not need a popup. Most developers add a short line to their privacy policy or terms of service. Ask your legal advisor for the exact wording.
Yes. We only request the minimum access needed to answer refund requests and submit your evidence, never a permission that could transfer your app or change your account. Credentials are encrypted at rest with AES-256-GCM envelope encryption under a rotatable key ring. Apple notifications are verified against Apple's root certificates, and Google deliveries are verified with OIDC. We never ask for your developer account password.
Yes. You would build webhook receivers for both stores, verify Apple's signed notifications, set up Play RTDN, match buyers to purchases, assemble evidence, and respond within the deadline at any hour. That is several weeks of engineering plus ongoing maintenance. RefundHalt already does all of it for one subscription.
Cool, contact us by email at support@refundhalt.com.

THE FULL ARSENAL

Everything a refund needs to meet on its way out

RefundHalt is not a dashboard bolted onto a webhook. It is a complete decision engine wired into Apple's and Google's official refund machinery.

Answered before every deadline

Apple's CONSUMPTION_REQUEST is answered inside the 12-hour window with the full ConsumptionRequest V2 payload. Every case is matched to the buyer, scored against your policy, and answered in seconds. If your data is missing or your server is down, a fallback still answers before the window closes. You never forfeit by silence.

Google chargeback reviews

When Google asks for evidence on a chargeback, we respond within the 24-hour window with usage events, timestamps and IP addresses via orders.reviewrefund.

Your rules, your usage data

Optionally set the rules and the units customers burn in your app, image generations, credits, minutes. Feed us the real numbers and consumption becomes the evidence, not a time estimate. Skip it and battle-tested defaults still decide every case.

Notification forwarding

Apple allows one server notifications URL per app. Point it at RefundHalt and we relay every raw signed event to up to 10 destinations: your backend, RevenueCat, Adapty, or Apphud. Already on one of those platforms? Keep it primary and forward its raw events to us instead.

Cross-store analytics

Amount contested, amount saved, save rate, refund reasons, countries, products, repeat refunders, one ledger across the App Store and Google Play.

Outbound webhooks

Stripe-style signed webhooks for every event: request received, response sent, refund declined, money saved. Pipe it into Slack, your CRM, or your data warehouse.

Encrypted by default

Store credentials are sealed with AES-256-GCM envelope encryption and a rotatable key ring. Webhook deliveries are OIDC-verified. Your keys never leave the vault.

FROM DEVELOPERS

Developers have had enough of unfair refunds

Daniel R.Verified customer
Did not expect much, then a Google chargeback on a $59.99 annual plan got contested overnight without me lifting a finger. RefundHalt pulled the order and usage history, sent the evidence, and had it answered before I woke up. First time a refund fight actually went my way.
Ben K.Verified customer
Set it up on a Tuesday, forgot about it, and checked back a month later. It had quietly kept about $1,100 that would have walked out the door.
Marco T.Verified customer
We sell yearly plans, and refund abuse was quietly costing us about $900 a month. People would use the app for three weeks and then ask for everything back. Since we turned RefundHalt on, those requests get answered with real usage evidence, and most of them now get declined. It is the first tool we added this year that visibly changed our revenue line.
Tom W.Verified customer
Setup took about five minutes on a coffee break. I dropped in the key, pointed Apple's notifications at the webhook, and that was the whole job. It has quietly answered every consumption request since, and I have not had to think about it once.
Aaron D.Verified customer
Setup really was two minutes. We pasted the topic name into Play Console, invited the service account, and that was it. No SDK, nothing to deploy, no code review. It just started working the next day.
Kenji M.Verified customer
Finally someone built this for Google Play chargebacks. With Google sharing chargeback costs with developers from August, ignoring this was about to get expensive. The evidence goes out automatically and every outcome lands in one place.

The next refund request is already on its way.

Set up RefundHalt in the time it takes to read another support email about a refund you didn't get to contest.